Yes. Departments, roles, and queues isolate sales, support, and ops within one company while sharing CRM and call history.
Solutions for every team
4 team solutions
Sales, support, field & marketing
DialFlows modules configured for how each team works — filter by vertical to see your stack.
Showing 4 solutions
Sales
01
Sales teams
Power and preview dialers, pipeline CRM, and call intelligence in one console so reps connect more and update less.
Power & preview dialersPipeline CRMCall recordings & AI summariesSlack deal alerts
Support
02
Support centers
Queue dashboards, SLA breach alerts, and supervisor whisper/barge keep answer times tight across every channel.
Queue dashboardsSLA breach alertsMonitor / whisper / bargeIVR & after-hours
Field
03
Field operations
Android GSM gateway fleets with SIM management, device groups, and failover so PSTN stays up when carriers flake.
Android gateway fleetSIM managementDevice groups & failoverSignal & health monitoring
Marketing
04
Marketing
SMS campaigns with template libraries, DNC compliance, and delivery analytics so outreach stays compliant and measurable.
SMS campaignsDNC complianceTemplate libraryDelivery analytics
Outcomes
What teams measure after go-live
2x
Connect rate for sales
<30s
Avg. queue answer
99.9%
Gateway uptime
95%+
SMS delivery rate
Tool stack
Modules each team leans on daily
Sales
- Power dialer
- CRM pipeline
- Call recordings
- Slack alerts
Support
- Queue dashboard
- IVR builder
- Supervisor tools
- SLA monitoring
Field
- Device fleet
- SIM management
- Failover groups
- Health monitoring
Marketing
- SMS campaigns
- Templates
- DNC compliance
- Delivery analytics
Playbooks
How each team runs DialFlows in practice
8 playbooks — same filter as the catalog above.
01Sales
Missed-call sales recovery
- 1 Missed call triggers workflow
- 2 Auto-SMS apology to the prospect
- 3 Create CRM lead + Slack alert
- 4 Schedule callback for the owner
02Sales
Campaign answer → disposition
- 1 Preview dialer connects the lead
- 2 Agent logs disposition in-call
- 3 Deal stage updates in CRM
- 4 Optional pause + next callback
03Support
Support SLA escalation
- 1 Queue wait crosses SLA threshold
- 2 Supervisor wallboard highlights the queue
- 3 Slack alert to the on-call lead
- 4 Whisper / barge to stabilize the call
04Support
After-hours IVR handoff
- 1 Business hours close the live queue
- 2 IVR offers voicemail or callback
- 3 Transcript + ticket land in inbox
- 4 Morning owner picks up with context
05Field
Regional gateway failover
- 1 Gateway or carrier health drops
- 2 Failover group promotes next device
- 3 Ops sees signal/status in device detail
- 4 Traffic continues without agent changes
06Marketing
SMS campaign with DNC guard
- 1 Pick template + audience segment
- 2 DNC list blocks restricted numbers
- 3 Campaign sends with delivery tracking
- 4 Analytics show reach and replies
07Support
Unread SMS escalation
- 1 Customer SMS sits unread past timeout
- 2 Workflow escalates to queue or Slack
- 3 Agent replies from shared inbox
- 4 Thread stays on the customer record
08Support
Supervisor wallboard staffing
- 1 Live wallboard shows queue depth
- 2 Supervisor reassigns agents mid-shift
- 3 SLA alerts fire before breaches pile up
- 4 Post-shift recording review for coaching
Proof
What operators say by vertical
Sales
“Preview dialer and pipeline CRM in one tab cut our ramp time in half.”
NovaTel
Support
“SLA alerts and wallboards let us staff queues before customers noticed wait times.”
ReachHQ
Field
“Gateway groups across three regions — zero downtime during carrier maintenance.”
FieldPro
Marketing
“DNC guard and template library made SMS campaigns compliant and repeatable.”
PulseCX
How it works
Roll out in three steps
01
Assess needs
Map sales, support, field, and marketing flows — queues, dialers, gateways, and SMS — to the DialFlows modules you need first.
02
Configure the stack
Stand up devices, departments, IVR, workflows, and campaigns with role-based access for each team.
03
Train & go live
Walk agents through the console, run a pilot queue or campaign, then expand with automation and integrations.
FAQ
Solutions questions, answered
Still stuck?
We’ll map DialFlows to your stack
Browse the full FAQ hub or book a demo for a guided walkthrough.
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Contact Us
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Send Emailinfo@dialflows.com
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