Frequently asked questions

Use the visual IVR builder plus routing rules, queues, business hours, and department-based paths.

Agents call from any modern browser. Gateway devices handle PSTN on the infrastructure side.

Yes. Recordings are stored with search and optional AI transcription on supported plans.

Use live wallboards, live-call monitoring, whisper/barge, and recording QA from the DialFlows console.

Yes. Leads, deals, customers, and contacts ship with click-to-call and a shared activity timeline.

Build workflows triggered by missed calls, SMS, or CRM events. Actions include SMS, lead creation, webhooks, and Slack.

No. Use the visual workflow builder to chain triggers and actions without writing code.

Yes. Webhook actions POST JSON payloads to any endpoint your systems expose.

Yes. Each company has isolated workflows, triggers, and action configs.

Yes. Campaign-answer recipes can pause the dialer, log disposition, and schedule the next callback in one run.

Slack, Google Contacts/Calendar, Zapier, webhooks, and WhatsApp-ready hooks — with more via custom webhooks.

Yes. DialFlows manages gateway fleets with groups, health monitoring, and automatic failover.

WhatsApp Business integration is available through the integrations hub.

Native apps and Zapier are admin-friendly. Custom webhooks and OAuth apps are available when you need them.

Connected apps are configured in the DialFlows admin integrations hub with role-based access for your company.

Yes. SuperAdmin can manage multiple companies, departments, and roles from a single deployment.

Yes. Departments, roles, and queues isolate sales, support, and ops within one company while sharing CRM and call history.

CRM is company-wide with filters, views, and assignment rules so each team sees the pipeline that matters to them.

No. Sales dialers, field Android gateways, and marketing SMS sit alongside support queues in the same platform.

Yes. Starter includes a free trial with core calling features so your team can evaluate quickly — no credit card required.

Upgrade anytime as your team grows. Enterprise features unlock with a sales conversation.

Invoicing for Business and Enterprise. Starter trial requires no credit card.

DialFlows includes DNC lists, consent logging, privacy export/delete, and recording retention controls.

Yes. Protect agent and admin accounts with 2FA and OTP login flows.

Self-hosted deployments keep data on your servers. Managed cloud uses encrypted storage in your chosen region.

DialFlows is a commercial platform with API access and webhook extensibility.

Book a demo — we map your vertical to dialers, queues, devices, or campaigns and leave you with a pilot plan.

Demo requests are reviewed within one business day. Enterprise inquiries get priority routing.

Sign in to your admin console and use the support channel listed in Settings.

Yes. Mention your use case in the demo form and we will schedule a technical walkthrough.

Enterprise plans include dedicated onboarding and custom integration support.