No. DialFlows workflows are trigger → action chains you configure in the console. Webhooks are available when you want to connect custom systems.
Automate every follow-up
Workflow automation
Automate every customer touchpoint
Trigger workflows from missed calls, SMS, campaigns, and CRM events — then let DialFlows handle follow-ups without agent busywork.
- Visual trigger → action chains, no code required
- Native Slack, SMS, CRM, and webhook actions
- Respects DNC lists and business hours
Before DialFlows
Missed calls lost. Manual CRM entry. No after-hours routing. Spreadsheet campaigns.
After DialFlows
Every missed call triggers SMS + lead. IVR handles off-hours. Campaigns with DNC guard.
Visual builder
See your workflow before you publish
Chain triggers and actions in the console — test with sample events, then go live for your queues and campaigns.
DialFlows Console
Workflow recipes
Trigger workflows from calls, SMS, campaigns & CRM
10 ready-to-adapt recipes — filter by trigger type and book a demo to see yours live.
Showing 10 recipes
01Missed call
Missed inbound callSend SMS apologyCreate CRM leadAssign to agentNotify Slack
02SMS
New SMS receivedRoute to inboxTag conversationAuto-reply templateEscalate if unread
03Campaign
Campaign contact answeredLog dispositionUpdate deal stageSchedule callbackPause dialer
04Hours
After-hours callPlay IVR greetingQueue voicemailEmail transcriptCreate ticket
05CRM
New CRM lead createdAssign ownerSend welcome SMSNotify SlackAdd to nurture list
06Campaign
DNC number dialedBlock outboundLog compliance eventAlert supervisorUpdate contact flag
07Hours
Voicemail left after hoursTranscribe messageCreate support ticketEmail supervisorSMS acknowledgement
08Campaign
Deal stage moved on answerAdvance deal stageLog call noteSchedule Google Calendar callbackNotify account owner
09CRM
Webhook delivery failedRetry webhookNotify ops SlackFlag workflow runEscalate after 3 failures
10Missed call
Queue SLA breachSMS supervisorBoost priorityOffer callbackLog SLA event
Use cases
Where teams start automating
phone_missed
Missed call recovery
Auto-SMS apology, CRM lead, and Slack alert within seconds.
support_agent
Support escalation
Escalate unread SMS threads after a configurable timeout.
handshake
Sales follow-up
Update deal stage and schedule callback on campaign answer.
schedule
After-hours routing
Voicemail, email transcript, and ticket creation off-hours.
Building blocks
Triggers and actions
Events that start a workflow
Missed call
Fire when inbound calls go unanswered.
New SMS
React to inbound messages instantly.
New lead
CRM lead created or updated.
After hours
Business-hours boundary crossed.
Campaign event
Disposition or answer detected.
Webhook
External system pushes an event.
What DialFlows can do next
Send SMS
Template or custom message.
Create lead
Auto-populate CRM fields.
Notify Slack
Post to channel or user.
Webhook
POST JSON to any URL.
Assign agent
Route to queue or user.
Pause dialer
Stop campaign on answer.
10+
Ready recipes
<2 min
First workflow
24/7
Trigger coverage
Native
Plus Zapier
How it works
Build a workflow in three steps
01
Discover the trigger
Pick the DialFlows event — missed call, SMS, campaign answer, hours boundary, or CRM change.
02
Configure actions
Chain SMS, lead creation, Slack, webhooks, assignments, and dialer controls without code.
03
Test and publish
Run a sample event, verify side effects in CRM and Slack, then publish for your live queues.
FAQ
Automation questions, answered
Still stuck?
We’ll map DialFlows to your stack
Browse the full FAQ hub or book a demo for a guided walkthrough.
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